• Become part of a progressive and respected team that values safety and innovation.
• Join us in shaping the improvements and future of our community
• Enjoy a competitive salary circa $72,500 - $83,400 plus super and a host of great benefits
• Enjoy a supportive workplace culture that promotes continuous learning and career development

About the Opportunity

We are seeking a technical expert and customer-focused mindset Application Support Officer who will provide customer service-focused user support across various applications and devices. In this role, you will not only assist users with their technical needs but also implement usability and cybersecurity improvements to ensure the seamless functioning of our systems. Your efforts will directly contribute to achieving the organisation’s corporate objectives and meeting key business priorities. 

More specifically, your responsibilities include but are not limited to:

• Recording, responding to, and resolving IT support requests while delivering high-quality customer service in line with agreed SLAs.
• Providing Level 1-2 support for SaaS platforms, desktop software, and end-user device applications.
• Managing user accounts, including setup, modifications, and troubleshooting access issues (Active Directory and applications).
• Creating and maintaining integration solutions between various software platforms.
• Assisting with Microsoft 365 and application admin tools to implement cybersecurity improvements and meet compliance obligations.
• Liaising with hardware and software vendors for purchasing, support, subscription, and maintenance issues.
• Planning, delivering, and documenting ICT projects as the project manager, while providing support for projects led by other departments.
• Coordinating with Managed Service Providers or contractors to ensure the timely resolution of complex technical issues and maintain service quality.
• Maintaining detailed records of configurations, operations, and maintenance activities, including documenting procedures.
• Implementing and following controls to manage ICT-related risks effectively.

More information about the role can be found in the Application Support Officer Position Description.

About You

To excel in this role you will bring:

• Minimum Certificate IV in Information Technology or other related qualification
• Excellent standard of IT literacy and advanced computer skills.
• Excellent organisation and time management skills, including a proven ability to set priorities, plan and organise workloads, and balance competing priorities to achieve specific objectives in the most efficient way possible, within the resources available. 
• Current and maintained NSW Driver’s Licence.
• Current and maintained clear national police history check.

Additionally, the following skills and background will be highly valued:

• Demonstrated 1-2 years experience in ICT.
• Demonstrated understanding of information technology legislation, standards, policies and procedures in the NSW public sector, preferably in the Local Government context.
• Knowledge of the role, functions, and responsibilities of Local Government. 

Benefits

The appointment will be in accordance with the Local Government (State) Award and Parkes Shire Council's policies and conditions of employment. 

The role has been evaluated as being Grade 11 of the Council's salary structure and offers a competitive salary circa $72,500 - $83,400 (depending on skills and experience) plus on-call allowances, super and salary packaging options to increase your take-home pay.

Benefits of working at Council include:

• Fortnightly Rostered Day Off (RDO)
• On-Call Allowance (when required)
• Four weeks of Annual Leave per year
• Access to Long Service Leave after five years
• Access to salary packaging options through Salary Packaging Australia (SPA)
• Wellness Programs and Health and Wellbeing initiatives including two (2) Health and Wellness days off per year.
• Employee Assistance Program (EAP)
• Relocation assistance includes 40% reimbursement of removalist costs upon commencement and a further 40% reimbursement after 18 months of service. 
• Relaxed regional lifestyle
• Work/Life balance
• And more!

In addition, we value work-life balance and offer opportunities for training and professional development.  We encourage and support our employees in further developing their knowledge, skills, and capabilities through tuition fee support and study days for employees studying towards tertiary or vocational qualifications.

Parkes Shire Council is an Equal Opportunity Employer that fosters diversity, equity, and inclusion. We welcome candidates from diverse backgrounds and experiences, as we believe in building an inclusive work environment that reflects the community we serve.

About Parkes Shire Council

Since its establishment in January 1981, Parkes Shire Council has earned a reputation as an innovative, progressive organisation with a proven ability to deliver outstanding outcomes for our community.  As a two-time winner of the AR Bluett Memorial Award - the state's oldest and most prestigious local government award - we take pride in our culture of continuous improvement and excellence.

Embracing a LEAN philosophy across our organisation and operations, we're constantly looking at how we can do things better in order to maximise the value we deliver.  We are committed to developing and retaining a skilled, energetic and professional workforce to ensure that we continue to provide the best possible services, facilities and infrastructure to our community. 

We strive to provide a flexible, safe and inclusive work environment for our people, and are proud to have achieved formal accreditation under ISO 45001, the internationally recognised standard in Occupational Health and Safety.

If you're seeking a challenging and rewarding career, a range of lifestyle benefits, and an opportunity to contribute to a high-performing organisation, then we're the right place for you.

For more information, please visit our website: www.parkes.nsw.gov.au

Ready to Apply?

If you're ready to make a meaningful impact and join a team that values safety, innovation, and community, we'd love to hear from you. Apply Now!